Payment | Shipping | Warranty
1. Payment 2. Delivery 3. Warranty
1. If you have any difficulties with the choice of model or configuration, our manager will help you. You can call us by phone, Viber or WhatsApp: +38 067 570 32 08, or write to firstname.lastname@example.org at any language convenient for you.
After you have chosen the model and decided on the bundling, a specification is created that you approve. Then an international contract is concluded (if you are outside Ukraine), under which you pay an advance payment, in the amount of 50% of the contract amount. If you are in Ukraine, an advance payment can be made in any way convenient for you: cash, to a Privat Bank card or to a bank account.
For Ukrainian customers, prices on the site boathouse.ua are converted to UAH at the exchange rate at the time of purchase. Moreover, when paying an advance, the exchange rate is fixed in UAH, and the payment of the remaining part does not depend on fluctuations in the exchange rate. Buyers of Ukraine can pay the remaining 50% of the order amount upon receipt of the goods by cash on delivery.
For all foreign customers, there are other rules. After paying 50% of the order amount for the concluded contract in dollars or euros to the account of Boathouse, the order goes into production. After completing the order, photos are taken and sent to the customer, after which the customer pays the remaining 50% of the contract amount.
For customers of the CIS countries, the same prices apply as in the territory of Ukraine. But in addition, customs costs and shipping are paid, which is about 10% of the order amount.
For customers in Europe, the prices are valid for the English version of the site boathouse.ua, which already includes customs costs and targeted delivery to the customer.
2. Delivery on the territory of Ukraine is carried out by New Mail to the settlement specified by the customer. Possible address delivery, which is negotiated separately.
Delivery to the CIS countries is carried out by the carrier that is optimal for the price to the customer's city.
The targeted delivery of goods to the customer from Europe is carried out by the transport company chosen by Boathouse.
3. Warranty for all Boathouse models is 3 years from the date of sale. Warranty on the model of Boathouse, used for commercial purposes (hire, transportation of goods, tours) is 1 year. Since Boathouse uses only high-quality materials (PVC and glue, manufactured in Germany, aluminum and "marine" plywood), the service life is at least 10 years, subject to the rules described in the operating instructions.
Together with the goods, the customer receives a package of documents: a contract or a contract, a check on payment, an instruction manual, a warranty card and a quality certificate from a manufacturer of a European model.
The company Boathouse provides warranty and post-warranty service, which guarantees the quality and durability of all products.
"Having BOATHOUSE - means living with pleasure"